Registration conditions

Understanding Academy, located at Keizersgracht 520H, 1017 EK, Amsterdam, the Netherlands offers professional training solutions open to the community. We are duly registered as Erasmus+ course providers (OID: E10333486) and we are, therefore, compliant with all of the Erasmus+ guidelines. If you wish to follow a course that is not part of the Erasmus+ program, we are happy to work with the requirements of your choice, in terms of content, structure, methodology, location, etc.

All of the courses from our Catalogue are available upon request, based on availability. Creating a new course considering the specific needs of your organization, company or educational center is possible. This is without extra cost for big groups. Our areas of expertise are including, but not limited to the following: Skills Development, Digital and AI Literacy, Wellbeing, Creativity and Arts, Sustainability and Environmental Awareness, Languages and Multicultural Learning.

Everyone is welcome to join our courses if there is an available seat and/or availability on our side to start a new session. If there are available seats, you are more than welcome to join any of our confirmed sessions, either privately (you pay for it yourself) or using public or private funds. If the course you wish to follow is not confirmed yet, you can first contact us to see if there is availability. If there is availability, we can confirm a course.

Registration:

There are 3 ways of registering to the courses:

Payment Structure:

For a 25-academic-hour course, we charge €480 per person, in a group of minimum 5 participants, at one of our locations.
If the course is private (1 person) or semi-private (between 2 and 4 people), we can either increase the price or reduce the amount of hours. This will always be communicated in time and participants will decide if, given the change in the amount of hours or price, wishes to go on with the planned session.
If the course is held at your location, payment can be lower or higher. Please contact us for a specific price-quote.

We always provide an invoice. To issue the invoice, we need to receive the following information from you: full name (as it appears on official documents) and an address. We can also issue an invoice to a company, you can include your VAT-id.

Payment methods:

Location of the classes:

We normally offer courses in our school locations. Our headquarters are located at Keizersgracht 520H, 1017 EK, Amsterdam, the Netherlands, but we also operate in other cities, namely Krakow, Barcelona, Rome, and other Dutch cities.
If you select one of our confirmed courses, please make sure to double check its location.
Upon request, based on availability and possibly incurring in additional expenses or receiving a discount, we can also deliver the course in a location of your choice, like your organization or company office, your educational center, a specific venue, etc.

Intellectual property:

The participants will receive some materials, both as a summary of the content and as ready-to-use ideas to implement at their workplace. Sharing, selling and/or distributing that material is forbidden and will be penalized.

Insurance:

The academy is not liable for indirect damages, personal injuries, or loss of personal property. We always recommend the participants not to leave any valuable item in the Academy outside of class times.
Students will be held responsible for any damage caused to the academy, i.e., premises, personal belongings of other participants and facilitators, etc. It is strongly recommended to get insurance against theft, loss of personal property, accidents, or illnesses.

Health, Illness, and Class Participation

Understanding Academy welcomes participants of all ages, religions, backgrounds, physical abilities, language usage, alphabetization levels and identities.
To protect the health and well-being of all participants and staff, we request that students refrain from attending classes if they feel unwell, may be contagious, or are otherwise unable to fully commit due to personal circumstances (e.g., family emergencies, work responsibilities).
Where possible, alternative arrangements—such as a phone call or remote participation—may be made with the agreement of the instructor and the group.
The academy also reserves the right to ask a participant to discontinue attendance if, during the course, they engage in behavior that is conflictive, antisocial, disruptive, or otherwise compromises the well-being of other participants. In such cases, no refund will be issued, as the decision is made in the interest of maintaining a safe and productive environment for all.

Photos, Recordings, and Personal Space

While we understand the desire to capture memories from courses, recording, photographing, or otherwise invading the personal space of other participants or staff is strictly prohibited without the explicit consent of all parties involved. Oral consent is sufficient.
This measure is in place to ensure a comfortable, respectful, and safe learning environment for everyone.

Cancellation:

We guarantee the fulfillment of your course, as long as no force majeure event occurs.
Please note that our services are not subject to the Right of Withdrawal or Cooling-off Period, as they are considered a reservation for specific dates. Once you have committed to join a course (either by completing the form ), or orally or in writing confirming your intention to take part, you will be registered and a seat will be saved for you. Immediately after, a binding invoice will be sent.
This is a compromise, as not only do we incur in expenses (namely, start the preparation, booking venues, hiring staff), but also do other people make their own confirmations based on your commitment.
If situations such as last-minute flight cancellations, family emergencies, etc. happened during the course, or 14 days before, no cancellation will be given.

Force majeure:

In the event of unexpected illness, natural disasters, government measures, quarantines, epidemics, or war, the course will be held virtually when possible.
If that were not possible, a full refund will be given if the course is bound to start in less than 14 days from the time of the notice of force majeure.

Data Collection:

We regularly delete all the data from past participants to our courses, unless explicit consent has been awarded. We are fully compliant with the GDPR regulations.

Governing Law:

These Terms and Conditions are governed by the laws of the Netherlands. Any disputes arising from these Terms and Conditions or participation in courses shall be subject to the exclusive jurisdiction of the courts in the Netherlands.

Severability:

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a competent court, the remaining provisions shall remain in full force and effect.

Complaints:

If you have any complaints about the course, the academy or the organization, you can send an email to info@understanding-academy.com

By registering to a course, the acceptance of the above terms and conditions is implied.