Course Registration Conditions

1. Provider Information

Understanding Academy is a professional education and training provider established in the Netherlands.

Legal name

Understanding Academy

Registered address

Keizersgracht 520H
1017 EK Amsterdam
The Netherlands

Dutch Chamber of Commerce

KVK 80819842

VAT identification number

NL003492064B79

Erasmus+ Organisation ID

E10333486

Contact

info@understanding-academy.com
understanding-academy.com

The OID identifies Understanding Academy within the Erasmus+ organisational registration system. It does not constitute European Union approval or accreditation of an individual course. Our Erasmus+ teacher training courses are designed with the applicable mobility requirements and quality principles in mind.

More information about Organisation IDs is available from the official Erasmus+ organisation-registration guidance .

2. Scope and Definitions

These Registration Conditions apply to courses, workshops and related professional-development services provided by Understanding Academy, unless a separate written agreement expressly states otherwise.

In these conditions:

Academy

Understanding Academy.

Participant

The individual who attends the course.

Contracting party

The school, organisation, company, self-employed professional or private individual responsible for the registration and course fee.

Confirmed session

A course for which the Academy has confirmed the title, dates and location in writing.

Requested session

A proposed course, date or location that has not yet been confirmed by the Academy.

Where the contracting party is a school, company, public body, self-employed professional or other party acting for professional purposes, the agreement is a business-to-business agreement. Where an individual contracts wholly outside their trade, business or profession, that individual may qualify as a consumer.

3. Courses, Participants and Requested Programmes

Our course catalogue includes courses in skills development, digital and AI literacy, wellbeing, creativity and the arts, sustainability and environmental awareness, languages, intercultural learning and related fields. Catalogue content may be updated as educational needs and professional practices develop.

Courses are open to participants from different countries, educational levels and professional backgrounds when the target group, available places and course design make participation appropriate.

A catalogue listing is not, by itself, confirmation that a particular session will take place. Requested sessions are subject to trainer, venue and operational availability. Understanding Academy can normally consider confirming a requested session from three participants, but confirmation is always provided separately in writing.

Tailored or on-site programmes can be developed by written agreement. The content, duration, location, group size, price and included services will be stated in the corresponding offer. Please contact us to discuss a tailored programme.

4. Registration and Formation of the Agreement

A participant or contracting party can request registration through the Academy's registration form or through another written channel accepted by the Academy.

A registration becomes binding when all of the following occur:

1. The participant or contracting party has supplied the required registration and invoicing information.
2. These Registration Conditions have been made available and expressly accepted.
3. The participant or contracting party has acknowledged the obligation to pay.
4. Understanding Academy has confirmed the registration in writing.

An enquiry, request for a quotation, discussion about possible dates or expression of interest does not constitute a binding registration. Oral discussions must be confirmed in writing before an agreement is formed.

5. Course Confirmation, Group Size and Material Changes

The Academy distinguishes between confirmed sessions and requested sessions. Participants should not make non-refundable travel or accommodation arrangements until they have received written confirmation of the course dates and location.

If a requested session does not yet have the group size or resources needed for confirmation, the Academy may propose a different date, location, duration, delivery format or price. No such proposal becomes binding unless the contracting party accepts it in writing.

After a session has been confirmed, the Academy may make minor changes that do not materially reduce the agreed learning experience, such as changing a trainer, classroom or sequence of activities.

If the Academy proposes a material change to the confirmed dates, main location, delivery format, duration or price, the contracting party may accept the change, transfer the registration to another available session or cancel and receive a refund of course fees paid for the affected service.

6. Prices, VAT and Included Services

Unless a course page, quotation or confirmation states otherwise, the standard fee for a 25-academic-hour course is €480 per participant. The applicable offer or invoice will state whether VAT is included, exempt, charged separately or subject to another VAT treatment.

The course page or written offer identifies what is included. Depending on the programme, this may include tuition, course materials, Wi-Fi, coffee and tea, an Understanding Academy publication, selected follow-up resources and a Certificate of Attendance.

Transport, accommodation, meals and optional external activities are not included unless expressly stated. Please see what is normally included for general information.

An academic hour may differ from a clock hour. The applicable course description or programme will explain the planned course duration and schedule.

Private, semi-private, tailored and on-site courses may have a different fee or duration. These differences will be communicated in a written offer before registration becomes binding.

7. Invoicing and Payment

Understanding Academy provides an invoice for course fees. The contracting party must provide accurate billing information.

7.1 Schools and educational institutions

Provide the institution's official name, complete billing address, invoice email address, VAT identification number if applicable, and any required Erasmus+ Code, purchase-order number or internal reference.

7.2 Other organisations, companies and self-employed professionals

Provide the official registered name, complete billing address, invoice email address, VAT identification number if applicable, and any required registration or purchase-order reference.

7.3 Private individuals

Provide the individual's full legal name, billing address and invoice email address.

Payment deadline

Payment must be made by the deadline stated on the invoice. Unless expressly agreed otherwise, the full course fee must be received before the course begins. Failure to pay on time may result in suspension or cancellation of the registration, without prejudice to amounts already due.

Payment methods

Payment may be made by bank transfer or by an accepted debit or credit card. No additional fee is charged for ordinary consumer debit or credit cards.

Where a fee is legally permitted for an excluded corporate card or payment scheme, it will be disclosed before payment and will not exceed the Academy's actual processing cost.

Cash payments are not accepted unless expressly agreed in writing.

8. Cancellation or Transfer by the Contracting Party

A request to cancel or transfer a registration must be submitted in writing to info@understanding-academy.com . The effective date is the date on which the Academy receives the request.

Unless mandatory law or a separate written agreement provides otherwise, the following standard cancellation schedule applies after confirmation:

Where reasonably possible, the Academy may allow the contracting party to nominate a suitable replacement participant or transfer the registration to another available session. Any administrative charge or price difference will be communicated before the transfer is completed.

The parties may agree different cancellation conditions in a group booking, tailored-course agreement or written quotation. Such specific written terms take precedence over the schedule above.

9. Consumer Right of Withdrawal

This section applies only when the contracting party qualifies as a private consumer under applicable law. It does not generally apply to schools, companies, public bodies, self-employed professionals or other parties acting for professional purposes.

A consumer concluding a distance contract may have a statutory right to withdraw within 14 days after the agreement is concluded, without giving a reason. Any applicable mandatory right of withdrawal remains unaffected by these Registration Conditions.

If a consumer asks the Academy to begin providing services during the withdrawal period, the Academy may request the consumer's express consent and acknowledgement of the legal consequences.

If the consumer subsequently withdraws after performance has begun, the consumer may be required to pay a proportionate amount for services already provided, where permitted by law. The right of withdrawal may be lost after the service has been fully performed only where the legal requirements for that loss have been satisfied.

The Academy will provide the legally required withdrawal information and method of withdrawal where this right applies. General information is also available through the official Your Europe consumer guidance .

10. Cancellation or Changes by Understanding Academy

The Academy may cancel a course because of insufficient enrolment, trainer unavailability, venue problems, safety concerns, force majeure or another circumstance that makes delivery impossible or unreasonable.

When the Academy cancels a course, the contracting party may choose between transfer to an available alternative session and refund of the course fees paid for the cancelled service. This does not limit rights that cannot legally be excluded.

The Academy is not responsible for independently booked flights, accommodation, transport or other third-party costs, except where liability cannot be excluded under applicable law. Participants are strongly advised to use flexible bookings and appropriate travel-cancellation insurance.

11. Force Majeure

Force majeure means an event outside a party's reasonable control that prevents or materially impedes performance. Examples may include natural disasters, serious public-health emergencies, war, terrorism, government restrictions, major transport disruption, closure of a required venue or sudden serious illness of essential personnel when no reasonable replacement is available.

The affected party must inform the other party as soon as reasonably possible. The Academy may propose reasonable alternatives, including a new date, another location or a different delivery format.

If the proposed alternative materially changes the agreed service, the contracting party may accept the alternative, transfer to another available session or receive a refund of fees paid for services that cannot be provided.

A physical course will not automatically be replaced by an online course without the contracting party's agreement where that change is material.

12. Attendance, Participation and Certification

Participants are expected to attend punctually, participate respectfully and complete the learning activities reasonably required by the programme.

Unless the relevant course information states otherwise, participants must attend at least 80% of the scheduled course programme and participate in the learning activities to receive a Certificate of Attendance.

The certificate records participation in an Understanding Academy course. It is not a degree, regulated professional qualification or guarantee of Erasmus+ funding approval.

Absence caused by illness, travel disruption or personal circumstances does not automatically create a right to a refund or certificate. The Academy may offer reasonable alternatives when feasible, but remote participation, replacement lessons and individual make-up sessions are not guaranteed.

13. Health, Accessibility and Reasonable Support

Understanding Academy welcomes participants of different ages, backgrounds, identities, languages, educational levels and abilities.

Participants should communicate relevant accessibility, dietary or participation needs as early as possible so that reasonable options can be discussed.

Participants must not attend in person when they are contagious or when attendance would create a material health or safety risk. The Academy may take proportionate measures to protect participants, trainers and venue staff.

The Academy cannot guarantee that every requested adjustment is possible, particularly where it would fundamentally alter the course or impose a disproportionate burden, but it will consider requests fairly and communicate openly.

14. Conduct and Removal from a Course

Participants must treat other participants, trainers, staff, venues and property with respect.

Harassment, discrimination, threats, violence, deliberate damage, serious disruption, unsafe conduct and repeated disregard of reasonable instructions are not permitted.

For less serious concerns, the Academy will normally explain the problem and give the participant a reasonable opportunity to correct their conduct. The Academy may immediately suspend or remove a participant where conduct presents a serious risk to safety, dignity, property or the learning environment.

Any financial consequence will be assessed in light of the circumstances, services already provided, losses reasonably incurred and applicable law. Nothing in this clause permits the Academy to impose a disproportionate penalty or exclude mandatory rights.

15. Course Materials and Intellectual Property

Course materials, publications, frameworks, presentations, exercises, templates and digital resources supplied by Understanding Academy may be protected by copyright and other intellectual-property rights.

Unless a resource states otherwise, participants receive a personal, non-exclusive and non-transferable licence to use the materials for their own professional learning and internal educational practice.

Participants may adapt and reproduce classroom-ready materials for their own learners and colleagues where the material is expressly presented for that purpose.

Participants may not sell, license, upload publicly, publish, remove authorship notices from, or commercially redistribute Academy materials without prior written permission. Appropriate acknowledgement must be retained where requested.

16. Photographs, Recordings and Privacy in the Classroom

Participants may not photograph, film or audio-record another person without that person's permission.

Participants must respect requests not to be photographed or recorded and must not publish identifiable images of others without appropriate permission.

Refusing consent for a photograph will not affect course participation. Consent may be withdrawn for future use.

The Academy may create non-identifying images of materials, rooms or activities when this can be done without capturing identifiable participants.

17. Personal Property, Damage and Insurance

Participants remain responsible for their personal belongings and should not leave valuable items unattended.

The Academy is not responsible for loss, theft or damage except to the extent caused by the Academy and for which liability cannot legally be excluded.

A participant or contracting party may be responsible for damage deliberately or negligently caused by that participant to a venue, equipment or another person's property, subject to applicable law.

Participants and sending organisations are strongly advised to arrange appropriate travel, medical, accident, cancellation and personal-property insurance for the full mobility period.

18. Liability

Understanding Academy will perform its obligations with reasonable professional care.

Nothing in these Registration Conditions excludes or limits liability where exclusion or limitation is prohibited by law, including liability arising from intentional misconduct or gross negligence.

Subject to mandatory law, the Academy is not liable for indirect or consequential losses, missed travel connections, independently booked accommodation, loss of funding, loss of business opportunity or circumstances outside its reasonable control.

For business-to-business agreements, and to the extent legally permitted, the Academy's total liability arising from the relevant registration is limited to the course fee paid or payable for the affected participant. This limitation does not apply where it would be unlawful or manifestly unreasonable.

19. Erasmus+ Funding and Mobility Documentation

The sending organisation and beneficiary remain responsible for determining the eligibility of the mobility, course and related expenditure under their grant agreement and applicable National Agency rules.

Understanding Academy does not guarantee the award, approval or reimbursement of Erasmus+ funding.

The Academy can provide course information and documents reasonably available to it, including registration confirmation, programme information, learning outcomes, fee information and a Certificate of Attendance for eligible participants.

The sending organisation remains responsible for its own Learning Agreement, Europass Mobility documentation, grant administration and any form required by its National Agency.

General information is available in our Erasmus+ funding guide.

20. Personal Data

Understanding Academy processes personal data in accordance with its Privacy and Cookie Policy and applicable data-protection law.

The Privacy and Cookie Policy explains the categories of data processed, purposes, legal bases, recipients, retention periods, international transfers where relevant, security measures and data-subject rights.

Personal data is not retained indefinitely. Different retention periods apply to different records. For example, invoices and accounting records are retained for the period required by Dutch tax law, while optional marketing data is processed under a separate lawful basis.

Questions about personal data may be sent to info@understanding-academy.com .

21. Complaints

Questions or complaints should be sent to info@understanding-academy.com and should include sufficient information to identify the participant, course and issue.

Where possible, concerns about course delivery should be raised during the course so that the Academy has an opportunity to respond.

The Academy will acknowledge a formal written complaint within seven working days and aims to provide a substantive response within 20 working days. If more time is required, the complainant will be informed.

Nothing in this procedure limits any right to use an applicable external dispute-resolution body, consumer authority or competent court.

23. Governing Law and Disputes

These Registration Conditions and the agreement are governed by Dutch law.

For business-to-business agreements, disputes that cannot be resolved amicably will be submitted to the competent court in the Netherlands, unless the parties have agreed otherwise in writing.

For consumer agreements, the choice of Dutch law and court does not deprive the consumer of mandatory protections or jurisdictional rights available under applicable Dutch or European law, including any right to bring proceedings before a court that is competent under EU consumer-jurisdiction rules.

24. Severability, Priority and Amendments

If a provision is found invalid or unenforceable, the remaining provisions continue to apply. The invalid provision will be replaced, where legally possible, by a valid provision that most closely reflects its lawful purpose.

A specific written quotation, group agreement or course confirmation takes precedence over these general conditions only where it expressly differs from them. Mandatory law always takes precedence.

The version accepted at the time the agreement is formed applies to that registration. Later website changes do not retrospectively alter an existing agreement unless the parties agree or the change is legally required.

25. Acceptance

Upon registration, these Registration Conditions are accepted.